Terms & FAQs

At Ibi’s Kitchen we want your experience to be smooth, stress-free and efficient. In order to help you to help us, we have outlined some frequently asked questions below. We aim to keep our customers happy by giving them an experience of our unrivalled attention to service from order to delivery.

Terms

FAQs

Do I need to register?

We encourage all our customers to register so they can have access to all our online offers/promotions and loyalty programme as well as other transactions that an online platform provides e.g. refunds, order cancellations, order history etc.

Can I pay cash for orders without registering?

Yes you can. You can also pay cash for orders as a registered customer but please note that offers will only be added to your online account through online orders.

Do I need to enter my business details?

Business details are needed to ensure we deliver to your office on time and within the specified delivery timeslot.

Are my details secure on this site?

Customer details and transactions are secure on our site as communications between the customer and the site are encrypted and stored securely.

Are my payment details stored on the site?

We do not store customer payment details as we use a secured 3^rd party payment gateway for all our electronic payments.

Why can’t I place orders after 9.30am?

Orders can be placed from 12 noon the day before till 9.30am on the day of delivery. We do this to ensure all orders delivered to our customers are fresh and meet our quality standards.

When do I get my order delivered?

All orders made from the day before till 9.30am on the day of delivery will be delivered between 12 noon and 1.30pm.

Can I cancel my order?

You can request a refund on an order placed and not yet delivered. Refunds are possible before 9.30am on the day of delivery. You can request for a refund by cancelling your order. Once an order that has been paid for is cancelled, we will initiate a refund. Furthermore, you can send us an email via the contact page once your order has been cancelled. Please note that refunds can take between 3-10 working days.

What’s the food hygiene rating for Ibi’s Kitchen?

Ibi’s Kitchen has a 5 star food hygiene rating.

I do not work in any of the highlighted post codes. Can I still place an order?

Ibi’s Kitchen currently serves only the highlighted postcodes. We will communicate new areas of coverage as we expand.

How do I get a refund after I have cancelled an order?

You can request a refund on an order placed and not yet delivered. Refunds are possible before 9.30am on the day of delivery. You can request for a refund within your account. Refunds will take between 3-7 working days.